Project summary: The client is a small training provider that allows people to set up and take training courses online and via mobile applications. There was a need to find a development and testing partner to work on the core application and other small projects. ChromeInfo Technologies was selected to provide developers, project managers, and testers. The engagement has lasted about two years and expanded greatly since 2013.
Feedback summary: The client is very satisfied with the work delivered by ChromeInfo Technologies. They provide high-quality coding and work extremely long hours to meet deadlines and support the client's systems. ChromeInfo Technologies is highly recommended to others.
Please describe your organization.
We develop and deliver content to large organizations on our mobile and Web platforms.
What is your role and responsibilities ?
I'm the CEO.
What was your goal for working with ChromeInfo Technologies ?
We had a complex project that involves the ability to set up training through and online platform and deliver it through mobile apps.
Please describe the scope of their work.
They've done a couple different mobile apps. They've done a lot of one-off projects that support us. Sometimes, they do Web pages and landing pages and different utilities that we've needed along the way. They've done some support. Recently, we've had someone on their team do testing. That's been very valuable. They're more collaborative now in our design phase. They're more involved in the designs of the projects.
What was your process for selecting ChromeInfo Technologies ?
Blind luck. I went to three different companies in India, and they were the third one. I was ready to give up. I had a frustrating time with the first two. They applied to an RFP [request for proposal] that I put online. The main reason why I chose them was they spent a lot of time asking questions before giving me a bid. They were actually more expensive than the others, but I felt like they fully understood the project before we ever engaged. I appreciated how much time they spent on the front end when they weren't even billing me.
Can you give a sense of the size of the initiative ?
The big project was $250,000. They've done small projects for me and for clients that are interfacing what we're doing. Those were less than $10,000.
When was the work completed ?
It's ongoing work.
Do you have any statistics or metrics on the project ?
I've got thousands of users. We're getting very good reviews from our clients. I don't have a quantifiable metric to share. We just started using deadlines and release dates, and we have a much more formal process than when we started.
Are you satisfied with their performance ?
It took a little bit on the front end figuring out the roles of whose job was what. They did exactly what I told them to do that, at times, was a problem. If I didn't spend time with them on the front end, I would get things back with problems. Once we got a working relationship going, they've been much more collaborative. They give feedback now. It's worked wonderfully now that they are free to give us feedback. They invoice me monthly, and I voluntarily increased the rate we were paying them because I'm so happy with their service. I talk to the owner regularly to talk about the projects. They've done a good job matching their time zones up to our needs.
Is there anything unique or special about ChromeInfo Technologies that really makes them stand out ?
They've been really good. We've missed a couple of release dates by a few days. Some of it's been things we changed at the last minute. As a general rule, they've worked around the clock to hit our targets.
Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently ?
I don't think so. Almost everything we've had issues with I've been able to work on my side to get clear. I brought on a project manager seven months ago. It was hard to manage the relationship before that.
We ask you to rate ChromeInfo Technologies on a scale of one to five, with five being the top score. What would you give them out of five for the quality of their work ?
For schedule, as in being on time and meeting deadlines ?
Five. We had issues early on but, right now, they work hard to meet our timelines.
For cost, as in value for your money and sticking with the original estimates ?
Five. They bill me a flat rate for the seven people we have full time on our team. I pay the same fee every month.
For the overall score ?
How likely are you to recommend ChromeInfo Technologies to a colleague ?
Five. Sometimes, I'm afraid to refer them because I like that I get lots of attention.